Help Desk Analyst

LAS VEGAS REVIEW-JOURNAL   Las Vegas, NV   Full-time     Information Services / Technology (IT)
Posted on May 11, 2023

The Las Vegas Review-Journal is seeking a Help Desk Analyst to support our 24/7 operation.


  • Provide technical troubleshooting services to an array of internal business units both locally and remote in an on-demand call center environment in relation to both computer hardware and software.
  • Deliver quality technical support services to an array of internal business units both locally and remote
  • Work effectively in a team environment
  • Resolve first call resolvable issues on initial contact, escalate others as required within established escalation procedures
  • Strong abilities in the areas of troubleshooting techniques, network topologies/infrastructures, general software applications, hardware functionality and network connectivity
  • Give timely feedback to team and management


Skill Requirements:

  • High school diploma; college degree information technology or related discipline preferred
  • One to two years’ experience in a technical support services/customer service/call center environment
  • Excellent technical trouble-shooting skills
  • Knowledge of standard Microsoft operating systems and office applications
  • Knowledge of Macintosh operating systems and specialized graphics and publishing applications preferred
  • Knowledge of the newspaper publishing industry a plus
  • Strong customer service skills
  • Able to work effectively in a variety of situations with minimal supervision
  • Able to multi-task in a fast-paced environment
  • A+ certification preferred
  • Macintosh Apple Certified Help Desk Specialist (ACHDS) certification preferred
  • Must be able to work a flexible schedule
  • Must be able to pass in all relevant ways a pre-employment drug screen and background check
  • This position is based in Las Vegas, Nevada