Customer Service Clerk
Customer Service Clerk
CC Communications in Fallon, NV seeks a full time Customer Service Clerk. Position provides clerical support and assists customers with service requests, troubleshooting, payments and more. Wage depends on qualifications.
The Customer Service Clerk shall be responsible for adhering to the following core values:
• Communicate, actively share knowledge and information.
• Accountable, take ownership and responsibility for making, keeping and answering for all commitments to each other and our customers.
• Respect, show respect for all.
• Cooperate, work as a unified team.
• Passionate, passionate about providing employees and customers innovative technology solutions through continual personal and professional growth.
Qualifications
Any combination of training, education and experience that would provide the required skills, knowledge and abilities needed to perform the assigned duties of the position. A typical way to acquire the required skills, knowledge and abilities is: Completion of the requirements for a high school diploma or equivalent and
• Two years additional education above the high school level or
• Two years progressively responsible experience in directly providing customer service functions.
• At least two years of experience which demonstrates computer literacy and proficiency with Microsoft Office application software, ex: Word, Excel, Outlook, SharePoint. Experience using various office equipment such as copiers, fax machines, 10-key calculators, multi-line telephone sets, computer workstations, printers, etc. as well as the ability to communicate in written form through business letters, email, faxes, etc. using appropriate business communication language.
• Associate degree or equivalent is preferred.
• At least one year of experience in sales is preferred.
• At least a year experience using billing systems, order administration, and/or Customer Relationship Management (CRM) software is preferred.
• Experience in general telephone business operations is helpful.
• Bilingual English/Spanish is helpful.
The successful candidate may be subject to a drug/alcohol test and a criminal background check. Applicant must also be able to obtain and maintain a valid Nevada Driver’s License
EOE.
We are an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.